Stats resetting? Let us know more here!

[Skaarjonic]

UPDATE:
Hey all! We're restoring everyone's XP and Costume Coins as we speak. Please check out this thread for all the latest information.

Closing down this one in the interest of consolidating the discussion to a thread with the latest information.


Original post:
We've been hearing some reports that players have had their stats totally reset when playing Gotham City Impostors. This usually happens when the upgrade from the trial to the full version occurs, but we just want to be sure. So, we're coming to you!

If this is something that has happened to you, please provide us with the following details:

• Your platform:
• Your location:
• Your GamerTag/Online ID:
• Did it happen when you upgraded from the trial version to the full version? If not, when?:
• If anything odd happened leading up to the stat reset (ex. power outage, loss of Internet connection, etc.):

Sorry about the inconvenience. We're doing everything we can to get this fixed as soon as possible!

[Zombiekid]

Platform:: PS3
Location:: Denmark, EU
PSN-ID:: zombie_brain

MAY have been when I TRIED to unlock the full game

[SuicideMouse]

This happened to me but only on the PS3 beta. The game froze and I had to manually shut down the console and everything was erased.

I HAVE A QUESTION ON THAT MATTER THOUGH

Is it possible to make backups on this game?

And I confess I'm scare s**tless of losing my stuff.

[Zombie_delusions]

PS3, USA, Zombie_Delusions
on a side note i played the trail and upgraded than quit and it reset, so im unsure if it was because of buying the full game or not. Also I do have the problem of my game upgrading to full, it still tells me how much trial time I have left. Thanks

[Ezekielson]

Your platform: Playstation 3
Your location: USA (Louisiana)
Your GamerTag/Online ID: Ezekielson
Did it happen when you upgraded from the trial version to the full version? If not, when?:

Purchased full game before I even played the trial. It happened at about 10pm-12:01am last night. Feb 8.
Probably about 5 hours after purchasing it.



Thanks for everything you're trying to do.. loving the game except I lost all my costume coins I was saving =[

[cannedbread]

PS3
usa
cannedbread
and it happened the next day. I gave a more in detail reply under your other unlock thread you started last night Skarr. but it occurred after I had turned off my system for two hours. As of right now i am still at the "Back in Trial Mode" screen being told my data is lost.

Edit: friend wasn't payiing attention and hit return to Trial mode so yeah....
P.S. got sent back to 1 and played a few lvls then in vain tried the relock one more time.... i am level one now for the 4th time. I was reset when my trial first went to unlock mode [figured it had something to do with the PS3 update] (lvl 12 at end of trial), then played about 5-6 hours (with a 6 hour break where the system was off and relogged on just fine (lvl 32 at this point), then after class two hours later i turned on my system and was meet with a back to lvl 1 message. So I have reset a few times and it is a little frustrating.
P.P.S. With all of that being said I love this game, and can't wait for it to get repaired and back online, then time I have played has been great so far.

[Enquinox]

Your platform:Xbox 360
Your location:UK
Your GamerTag/Online ID: Enquinox
Did it happen when you upgraded from the trial version to the full version? If not, when?:This happend as i went of the game for a while then i went back on the game and i was reset from level 23

[Squallface]

Hey there team. This happened to me.
platform:Xbox 360
location:Texas, US
GamerTag:SQUALLface
I had just got to level 41. After a match I backed out to the main menu and hit the Xbox Guide button to quickplay Netflix. After watching an episode of Warehouse 13, taking my dog out for about a 20 minute walk and returning to my xbox, I started the honest to God Kick-assery that is Gotham City Impostors up to find that all my stats had been reset. I was so stunned, I thought I had been punished for purchasing it around 9 A.M. my time and playing it all day on the 8th, going to bed and waking up today to do the same. Could ya give a bro a hand?

It just happened again after starting it up. It's acting like I just purchased the game, asking me to set the extents of my screen and agree to the contracts and what not.

possibly related : I played the beta and had maxed out at level 25, and when I purchased the game all my progress was lost. I'm not sure if that was supposed to happen, and I can understand why it would only be fair that everyone start off on even footing on launch day, so that's no biggy, just thought I'd put it out there.

[poisonapple]

Platform: XBOX 360
Location: US
Gamertag: applegirl22
Online ID: Poisonapple

Stats reset when game was upgraded to full version.

[Stamos11]

Your platform: PS3
Your location:US
Your GamerTag/Online ID: Stamos11

Did it happen when you upgraded from the trial version to the full version? If not, when?:
No, I had bought and played the full version. Had turned the turned the system off and on a few times, without a problem. Around midnight CST waited for the autosave warning to finish, turned the system off and the next morning the stats were gone.

I had noticed earlier in the day yesterday that the game had no save file under the "Saved Data Utility". Is there any way we can make a hard copy of our saves like every other game, retail or download? This seems like it would be an easy way to keep this from happening.