READ ME FIRST! Information we need to help you.

[Skaarjonic]

Greetings, and welcome to the Support and Feedback forums! With any luck, your time here will be short and brief. So, to help achieve that goal, we’re going to ask that you take a deep breath, and provide us with the following information:

• Your ISP and Connection Speed (Cable, Fiber, DSL, and your Mbps)
• The platform you’re playing on
• Your network information: Modem type, router, your hub/switch, and if you’re connecting via WiFi or Ethernet. (Additionally, if your issues are primarily rooted in connectivity, please post in this thread.)
• Your location
• A detailed description of what your issue is, and what steps you’ve been able to take to make it happen again (if any)

Once we have that, we’ll be able to help you out! If you don’t provide this, you’re only hindering our ability to help you. (Sounds harsh, but it be true matey.)

Not only do we here at Monolith want to help you out, but friendly folks in the community want to help too! So, let’s get down to business, and we’ll get you back into Gotham ASAP.